Quality Control
At CTS we help our clients not only meet their needs and certification requirements but also bring significant business benefits. These include:
- Increased client confidence and satisfaction.
- Improved efficiency and increased productivity.
- Reduced costs due to reduced errors and rework
- Positive impact on company profile and reputation.
We ensure and deliver a consistent service quality, focusing on all facets of the staffing lifecycle:
Analytics:
Weekly reviews are conducted at CTS to ensure that there is no variation from clients’ expected performance SLAs while variances are tracked and closed through performance improvements. We consistently examine the skills and positions that each industry/client is trending towards and proactively invest in those to help us serve our clients even better.
Monthly & Quarterly Reporting:
CTS Uses Monthly & Quarterly Reporting to document progress toward achieving project goals and objectives.It also provides a self-assessment tool for projects to promote continuous improvement.
360 Degree Feedback:
Managers and leaders within organizations use 360 feedback surveys to get a better understanding of their strengths and weaknesses. The 360 feedback system automatically tabulates the results and presents them in a format that helps the feedback recipient create a development plan.
Benchmarking:
The application of benchmarking at CTS involves four key steps:
- Understand in detail existing business processes.
- Examine the business processes of others.
- Compare own business performance with that of others analyzed.
- Implement the steps necessary to close the performance gap.
Audit & Compliance Team:
The main responsibility of the Internal Audit and Compliance team is to provide the information about the adequacy and the effectiveness of its systems of internal controls and the quality of operating performance.
